What cellular service providers can I use?
The Rescue GSM 4000 LTE is AT&T Certified. You can use our SIM card service or an AT&T retail card
What is 4G VoLTE?
VoLTE stands for Voice over the LTE network. LTE stands for Long Term Evolution.
What is a POTS line?
The meaning of POTS is: Plain Old Telephone Service. These phone lines have been around for 100 years. Back in the day these phone lines were commonly used for general phone service, the facility’s fire alarm panel and elevator phones.
When are POTS/ Analog phone lines sunsetting?
They are being dismantled at a fast pace and will be phased out by 2026. Many areas no longer offer POTS line service especially at new construction sites.
Why can’t I just hang an old cell phone in my elevator, it will dial 911 with no plan?
NFPA-72 and IBC require hands free communication with a pre-recorded location message.
Will Rescue GSM Maintain service on our SIM cards?
Yes, please contact us for more information.
Can I use the Rescue GSM for my fire alarm communications?
No, its not rated for that use but there are other cellular products that are. Please contact us for more details.
Can I use a Wireless Home Phone adaptor from my cellular provider?
No, these devices don’t have the proper parameters to end the call from the Emergency Phone. There are procedures done by the emergency dispatch center to terminate the call. These devices can also tie up and put that emergency phone line at the dispatch center out a service for a significant period-of-time delaying other incoming emergencies. We have built these protocols into the Rescue GSM.
What is the cost savings of eliminating my POTS lines and using a Rescue GSM?
The average cost of a POTS/Analog phone ranges between $80.00 to $110.00 per line/per month.
Can I use the Rescue GSM for my Area of Refuge or 2-Way Communications system?
Yes, these emergency phones are very similar to elevator emergency phones and will give you the opportunity to terminate the dedicated POTS/Analog phone line for a significant cost savings.
Does the Rescue GSM have a back-up battery?
Yes, in the event of a power failure our device will provide back-up power for 8-Hours.
Can I mount the Rescue GSM stock antenna outdoors?
No, this will require a waterproof and outdoor rated antenna. We have several options available.
What is the phone line voltage output on the Rescue GSM?
48-Volts, very similar to a POTS/Analog phone line.
Does the Rescue GSM work with all phone line verifiers found in newer facilities?
Yes, these devices are supervising line voltage, line quality and frequency signature.
Can I use the Rescue GSM for my Entry Intercom System?
Yes, this device will work great and give you the opportunity to terminate the POTS/Analog phone line for a cost savings. Our device however does not accommodate remote programming of users. Contact us with further questions and options regarding this.
How do I know if the Rescue GSM will work in my facility?
We recommend you go to this Link to check coverage in your area.
Can the Rescue GSM be used in a commercial, new construction application?
Yes, this is the perfect time to install the device for optimum cellular coverage.
Can I connect all my elevator phones into one Rescue GSM?
You can if you use a phone line combiner. This prioritizes and connects the emergency calls.
Can I use one Rescue GSM for both elevator and Area of Rescue/2-Way Communications?
No, these are two different emergency services and each require their own phone line or Rescue GSM.
Where does the Rescue GSM get installed in my facility?
The best location to install this is at the telephone company D-Marc (demarcation) point. This is where your phone service enters the facility and typically where the elevator/other emergency phone lines terminate. This device is not intended to be installed in the elevator car, shaft or equipment room unless you are licensed to work in these areas. However, the final location for installation depends on quality cellular service.
Can I extend the antenna cable on the Rescue GSM?
You can, but often its easier to remote the device and run a CAT-6 back to the phone block or D-Marc.
Can I mount the Rescue GSM outdoors?
Yes, but first you will need a NEMA Rated or weather proof outdoor enclosure. In colder climates you will need an enclosure heater strip and heater strip. Contact us for more details.
Can my local fire/police department or public safety dispatch center monitor my emergency phones
Yes, many fire and police dispatch centers will now monitor your emergency phones at no charge, but you must first get approval. We recommend you start with contacting your fire inspector or calling the non-emergency phone number for your local fire department.
