The warranty obligations of Rescue GSM, Inc. (Rescue GSM) for its products are limited to the terms set forth below:
What is Covered
This limited warranty covers defects in materials and workmanship in the products it sells.
What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Rescue GSM, Inc to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.
Without limiting any other exclusion herein, Rescue GSM, Inc does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.
How Long this Coverage Lasts
The standard limited warranty for Rescue GSM products is two (2) years from the date of original purchase with the following exceptions.
- All Rescue GSM gateways have a (2) year warranty for firmware and software updates.
- All Rescue GSM cables and adapters, active cables, are covered by a standard (1) one-year warranty
- All Rescue GSM power supplies, relay modules, monitor modules and call diverters are covered by a standard (1) one-year warranty.
Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.
What Rescue GSM Will Do
Rescue GSM will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:
- Elect to repair or facilitate the repair of any defective parts within a reasonable period-of-time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Rescue GSM will also pay the shipping costs necessary to return this product once the repair is complete.
- Replace this product with a direct replacement or with a similar product deemed by Rescue GSM to perform substantially the same function as the original product.
- Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.
What Rescue GSM Will Not Do Under This Limited Warranty
If this product is returned to Rescue GSM or the authorized dealer from which it was purchased or any other party authorized to repair Rescue GSM products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned uninsured, you assume all risks of loss or damage during shipment. Rescue GSM will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. Rescue GSM will not be responsible for any costs related to any setting up this product, any adjustment of user controls or any programming required for a specific installation of this product.
How to Obtain a Remedy Under This Limited Warranty
To obtain a remedy under this limited warranty, you must contact the authorized Rescue GSM reseller from whom you purchased this product.
In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Rescue GSM reseller. If this product is returned under this limited warranty, a return authorization number, obtained from Rescue GSM, will be required (RMA number).
If it is decided that this product should be returned directly to Rescue GSM, this product should be properly packed, preferably in the original carton, for shipping. Cartons not bearing a return authorization number will be refused.
Limitation of Liability
THE MAXIMUM LIABILITY OF RESCUE GSM UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESCUE GSM SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RESCUE GSM CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPICABLE LAW. IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.
This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state. This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by Rescue GSM or (iii) this product is not purchased from an authorized Rescue GSM reseller. If you are unsure whether a reseller is an authorized Rescue GSM reseller, visit our web site at www.rescuegsm.com or contact the Rescue GSM office. Your rights under this limited warranty are not diminished if you do not complete and the product registration form or complete and submit the online product registration form.
Rescue GSM thanks you for your business!